Tuesday, September 16, 2008

Important Words to Remember

The six most important words: "I admit that I was wrong."
The five most important words: "You did a great job!"
The four most important words: "What do you think?"
The three most important words: "Could you please..."
The two most important words: "Thank you."
The most important word: "We"
The least important word: "I"

-- From the Hospitality Jungle, Max Hitchins

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