Friday, April 30, 2010

What are you entitled to?

A man who is good enough to shed his blood for his country is good enough to be given a square deal afterwards. More than that no man is entitled to, and less than that no man shall have.

~ Theodore Roosevelt

I am in the business of scheduling - all day I take calls, respond to e-mails, and speak to customers about either switching times, days or coaches, and more often than I would like, I am explaining how we cannot change our policy to suit their schedule.

I'm always amazed, but no longer shocked at the audacity of some who simply ask if we can forgo the rules to accommodate them. Some say it in jest but pause for a moment too long, while others brazen it out and hope for the best, overestimating their own self importance.

Nevertheless, there's usually at least one a week. What befuddles me is no longer that they ask, but that they believe they are entitled to us accommodating them at the expense of others. When did this become acceptable? Why do people think that we owe them?

The most common responses I receive are to do with either commitment or money. They've been with us for a long time or they have paid us a lot of money. My question is this, what makes one person's time or money more valuable than the next or so special that they feel they may disregard the policies and procedures followed by everyone else?

The answer, is nothing - everyone's time and money is worth the same. No one person is more important than another, and, no one is entitled to any more, or any less, than the person standing next to them.

~ Sasha

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